Refund policy
2. Returns & Refunds Policy
We want you to love your Bago. If something isn't right, here's how we handle it.
Returns Window You may return your item within 14 days of the delivery date.
Eligibility To qualify for a return, your item must be:
- Unused and in its original condition
- In the original packaging
- Accompanied by proof of purchase
Non-Returnable Items We cannot accept returns on items that have been used, washed, or damaged after delivery.
How to Initiate a Return Email us at shopbagoza@gmail.com with:
- Your order number
- The reason for your return
- A photo of the item
We will respond within 2 business days with return instructions.
Return Shipping Return shipping costs are the responsibility of the customer, except in cases where the item is defective or incorrect.
Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 5–7 business days to your original payment method.
Defective or Incorrect Items If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund at no cost to you.
Consumer Protection Act This policy is in accordance with the South African Consumer Protection Act (CPA), 68 of 2008. Your statutory rights are not affected by this policy.